You can make your reservation online through izmircar.com or send your reservation request by phone or WhatsApp. By sharing your travel dates, pick-up and return details, you can receive information about vehicle options suitable for your needs.
How can I tell if my reservation has been confirmed?
A confirmation message is sent to your email address regarding reservation requests made through our website. The status of your reservation and the relevant details are provided in this message.
Can I cancel my reservation?
Yes. You can cancel your reservation without any cancellation fee. To cancel your reservation, you can contact us by providing your reservation number or your first and last name.
When do I have to pay the car rental fee?
You can pay the rental fee when you pick up the vehicle. No payment is required when making your reservation.
How can I pay the car rental fee?
You can pay the rental fee in cash or by credit card. You can receive information about other available payment options during the reservation process.
Can I rent a car using someone else's credit card?
A rental can be made using a credit card belonging to another person, provided that the cardholder is included in the rental agreement and signs it. The cardholder must also have a valid driving licence.
What are the age and driving licence requirements for renting a car in Izmir?
You must be at least 25 years old and hold a valid driving licence for at least 3 years to rent a vehicle. The minimum age requirement may be higher for certain vehicle groups.
Which documents are required to rent a car?
Drivers must present a valid driving licence and an identity card or passport. Address and telephone details are also required to prepare the rental agreement.
Can I rent a car in Türkiye with a foreign driving licence?
Visitors from abroad can rent a vehicle with a driving licence that is valid in Türkiye and a passport. As the validity requirements for driving licences in Türkiye may vary depending on your country and the type of document, we recommend checking the current requirements before your trip.
Is the vehicle I reserved guaranteed to be the one I receive?
Reservations are made based on vehicle groups rather than specific vehicle models. If the model you reserved is not available, a suitable vehicle from the same group will be provided.
What is the minimum rental period?
The minimum rental period is 24 hours. For rentals shorter than 24 hours, a one-day rental fee still applies.
Is there a mileage limit for car rentals?
Yes. Mileage limits may vary depending on the rental period and type of rental. You can ask about the mileage limits that may apply to daily and monthly rentals before making your reservation.
Can someone else drive the rental vehicle?
Only drivers whose names and signatures are included in the rental agreement may drive the vehicle. If another person is going to drive the vehicle, they must be added to the agreement as an additional driver.
Can I add a second driver to my reservation?
Yes. The details of a second driver can be added to the rental agreement. The additional driver must also have a valid driving licence and meet the required rental conditions.
Where can I pick up my rental vehicle at Izmir Adnan Menderes Airport?
You can collect your vehicle from our staff member who will meet you at the exit of the Arrivals Terminal at Adnan Menderes Airport.
What should I check when picking up my rental vehicle?
When picking up the vehicle, we recommend checking the mileage, fuel level and any existing damage. It is important to have any identified damage or defects recorded on the vehicle handover document.
What insurance and coverage are included with rental vehicles?
Our vehicles include standard insurance and comprehensive insurance coverage, as well as additional insurance and coverage options depending on the reservation. Additional coverages such as Mini Damage Insurance and Excess-Free Damage Insurance provide different levels of protection.
What should I do if I have an accident with the rental vehicle?
In the event of an accident, you should avoid moving the vehicle from its location as much as possible, contact the police or gendarmerie when necessary, and then inform iZMiRCAR. It is also important to keep all documents and reports related to the incident.
Can I return the rental vehicle in a different city?
Yes. You can return the vehicle in a different city from the one where you picked it up. The fee for a one-way return may vary depending on the pick-up and return locations.
Will I receive a refund if I return the rental vehicle early?
In the event of an early return, any refund depends on the conditions of the reservation and when the early return request is notified. Particularly during busy periods, late notification of an early return may result in no refund or a partial deduction.
What happens if I return the rental vehicle late?
The rental period is calculated in 24-hour periods. An additional grace period of up to 1–3 hours may be allowed after the scheduled return time. If this period is exceeded, an additional day's rental fee will apply.
Do I need to have the rental vehicle washed before returning it?
No, the vehicle does not need to be washed or cleaned before it is returned. It is sufficient to return the vehicle in normal condition after regular use. However, an additional cleaning fee may apply in cases of excessive dirt, liquid stains on the seats or upholstery, or excessive pet hair caused by animals transported in the vehicle.
Do you offer long-term car rental?
Yes. We offer long-term car rental services in Izmir and the surrounding areas. You can receive information about vehicle and rental options suitable for long-term use before making your reservation.
Can corporate companies benefit from long-term car rental services?
Yes. We provide long-term vehicle rental and fleet solutions for corporate companies. A corporate offer can be prepared based on the number of vehicles, rental period and specific requirements.
Do you offer transfer and chauffeur-driven vehicle services?
Yes. We provide transfer and chauffeur-driven vehicle services in Izmir and the surrounding areas. You can receive information about suitable service options for airport transfers and other transportation needs.
Can I take the rental vehicle abroad?
No. Rental vehicles cannot be taken outside Türkiye.
Do rental vehicles have HGS, and how are toll charges paid?
Yes, our vehicles are equipped with HGS. Highway and bridge tolls incurred during the rental period are calculated based on usage and charged at the end of the rental period.
